Metis Teleperformance

About Teleperformance-Metis

Founded in 1991 as an IT company, Metis reorganized as a service-oriented company in 1994, and started offering its first outsourced onsite helpdesk service in 1995. Since March 2010, Metis has been acting as the Turkish office of Teleperformance, recognized as the world’s largest contact center company with unique experience in customer relationship management. Combining its global experience with local expertise and known as Turkey’s most experienced and independent contact center, Teleperformance-Metis, today, offers services including technical support, customer services, order management, complaint management, dealer network management, collection tracking, telesales and telemarketing for IT, telecommunication, finance, insurance, health and retail sectors.

The vision of Teleperformance-Metis is to become the first service provider that comes to mind when differentiated, unique, scalable, value-added and strategic national and international contact center services are concerned. Positioning itself as the strategic solution partner of its customers, Teleperformance-Metis offers quality and privileged contact center services with its team of experts and powerful technological infrastructure.

Teleperformance-Metis Solutions

Technical Support: Pre-sales technical support; 1st, 2nd and 3rd level technical support; problem tracking and troubleshooting; working with goals (SLAs); and task distribution and tracking.

Customer Services: Fulfilling and managing requests through channels like phone, email, web and fax to enhance customer relations and satisfaction.

Order Management: Orders by the customers calling for giving orders are taken and distributed in a systematic way to dealers/branches.

Complaint Management: Creating sales opportunities through complaint segmentation, complaint analysis and feedback management.

Dealer Network Management: Performance management, order management, quota tracking, dealer communication, dealer loyalty program, dealer network roll-out and other complementary services.

Collection Tracking: Tracking credit, credit card, insurance, etc. debts, collecting subscription fees, and preparing collection tracking reports.

Telesales: Calling the specified target audience in a systematic and planned way, recognizing their needs, awakening unsought needs, and presenting product benefits in order to initiate and close sales process while establishing a reliable relationship with the customer.

Telemarketing: Direct marketing services offered to a specified target audience in order to prepare the sales background.

www.metis-tr.com