Înapoi la căutare.TechTeam/Stefanini TechTeam - No experience required! Entry level German Speaking IT Helpdesk Technician
| Tipul de angajare: | Permanent |
| Locaţie: | Bucuresti, Romania, Bucharest |
| Salariu: | competitive |
| Limbi: | Engleză, Germană |
Datele entităţii care postează anunţul
- Nume:TechTeam/Stefanini TechTeam
- Înregistrat :23-09-2010
- Codul:TLJ IT-02
TechTeam Global, Inc. is a leading provider of IT outsourcing and business process outsourcing services to large and medium businesses, as well as government organizations.
IDEAL CANDIDATE:
• Proficiency in German + English languages;
• Knowledge of and/or experience supporting Windows and MS Office products;
• Excellent troubleshooting capability;
• Previous successful customer service experience is considered an advantage;
• Sound judgment and decision making skills;
• Strong analytical, technical, problem solving and organizational skills;
• Process and procedure oriented;
• Strong written and oral communication skills;
• Team player, self motivated, organized, detail oriented and able to handle changing priorities;
• Able to communicate problems/issues to customers in a non-technical manner.
MAIN RESPONSIBILITIES:
The IT Helpdesk Technician will be the first point of contact for all IT service desk incidents and requests for our customer. The Technician will field customer calls, troubleshoot, document and resolve IT related issues based on solutions found in the knowledge base. The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.
Primary responsibilities:
• Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system;
• Troubleshoot hardware, software and network related issues;
• Provide restorative or maintenance actions to resolve end-user issues;
• Assist with defining and documenting knowledge base articles;
• Assist with special project work as needed;
• Escalate problems to the next level of support when necessary;
• Consistently meet or exceed requirement performance criteria.
OFFER / BENEFITS:
• Tailored training courses - initial and ongoing;
• Attractive work environment within a dynamic team;
• Motivating salary package based on personal achievements;
• Career advancement opportunities within a multinational corporation.
IDEAL CANDIDATE:
• Proficiency in German + English languages;
• Knowledge of and/or experience supporting Windows and MS Office products;
• Excellent troubleshooting capability;
• Previous successful customer service experience is considered an advantage;
• Sound judgment and decision making skills;
• Strong analytical, technical, problem solving and organizational skills;
• Process and procedure oriented;
• Strong written and oral communication skills;
• Team player, self motivated, organized, detail oriented and able to handle changing priorities;
• Able to communicate problems/issues to customers in a non-technical manner.
MAIN RESPONSIBILITIES:
The IT Helpdesk Technician will be the first point of contact for all IT service desk incidents and requests for our customer. The Technician will field customer calls, troubleshoot, document and resolve IT related issues based on solutions found in the knowledge base. The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.
Primary responsibilities:
• Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system;
• Troubleshoot hardware, software and network related issues;
• Provide restorative or maintenance actions to resolve end-user issues;
• Assist with defining and documenting knowledge base articles;
• Assist with special project work as needed;
• Escalate problems to the next level of support when necessary;
• Consistently meet or exceed requirement performance criteria.
OFFER / BENEFITS:
• Tailored training courses - initial and ongoing;
• Attractive work environment within a dynamic team;
• Motivating salary package based on personal achievements;
• Career advancement opportunities within a multinational corporation.
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
Nu puteţi candida la acest post deoarece nu mai este activ.
